Lowongan Kerja Customer Service TikTok Indonesia

Lowongan Kerja Customer Service TikTok Indonesia Lowongan Kerja Customer Service TikTok Indonesia

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Lowongan Kerja Customer Service TikTok Indonesia – TikTok merupakan sebuah platform sosial video pendek yang didukung dengan musik. Tik Tok memiliki misi untuk menginspirasi kreativitas dan membawa sukacita. Platform ini adalah rumah bagi ekspresi kreatif melalui video yang menciptakan pengalaman yang tulus, inspiratif, dan menyenangkan.

TikTok Indonesia  –  saat ini sedang membuka lowongan kerja untuk menepati posisi berikut :

Customer Service Specialist (e-commerce)

Roles & Responsibilities

  • Manage customer/seller/creator enquiries escalated by Tier 1 teams in CRM tool.
  • Identify root cause of escalated issues and provide appropriate resolutions in order to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool.
  • Promptly escalate critical/ high-risk cases to the appropriate authority.
  • Coordinate with other teams/ departments to resolve customer issues, follow-up and make sure close-loop to all escalations.
  • Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall customer experience.
  • Respond to internal and external customer escalations quickly, proficiently and professionally while meeting specific quality expectations.
  • Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
  • Engage sellers to develop long-term relationships and confidence in TikTok E-commerce.
  • Promptly escalate critical/ high-risk cases to the appropriate authority.
  • Look for opportunities to identify on-going issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall customer experience.
  • Support ad-hoc projects and initiatives per business needs.

Qualifications :

  • BA/BS degree or equivalent practical experience.
  • Requires a minimum of 2 years’ experience in a customer service environment.
  • Fresh graduate is acceptable only with quick learning capability and high potential.
  • Demonstrates effective, clear and professional written and oral communication.
  • Eager to learn, initiative taker and problem-solver.
  • Proactive and continuous improvement attitude.
  • High problem solving and priority skills.
  • Thrives in fast and dynamic environments.
  • Ability to work under high pressure.
  • Support business in shifts by following the local labor laws.
  • Meticulous and organized.
  • Have a good temper to handle disputes and emergencies.
  • Must be customer service and result-oriented.
  • Excellent skills for communicating and relating with both team members and customers.
  • Experience in eCommerce or marketplace platforms is a plus.
  • Works comfortably with Microsoft Word and Excel.
  • Good written and verbal communication skills in English & Indonesian.

Lowongan Kerja SMA/SMK 


Tahapan Rekrutmen

  • Proses Seleksi Administrasi
  • Tahapan Psikotes
  • Interview Dengan HRD
  • Wawancara Dengan Manager HRD

Berkas Lamaran:

  1. Surat Lamaran
  2. Curriculum Vitae/Data Riwayat Hidup
  3. Pas Foto ukuran 4×6 berwarna
  4. KTP
  5. Ijasah terakhir
  6. Surat Referensi dari institusi/perusahaan tempat bekerja sebelumnya
  7. Surat Keterangan Sehat dari Dokter
  8. Kepolisian (SKCK) yang masih berlaku

PENDAFTRAN:

Jika Anda Memiliki Keriteria Di atas Silkan Kirimkan CV dan Lamaran serta pendukung lainnya di Bawah ini:

TikTok Indonesia

DAFTAR


hanya yang memenuhi kualifikasi yang akan di proses Proses rekrutmen & seleksi pelamar tidak dipungut biaya apapun

Lowongan Kerja Lampung Terbaru 2022

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PERHATIAN :

  • Informasi lowongan kerja yang ada di Gokerja.net diambil dari berbagai sumber seperti (Perusahaan Langsung, Media Sosial, Situs lowongan kerja, dan situs lainnya).
  • Gokerja.net tidak bertanggung jawab atas isi dari lowongan kerja yang dilihat oleh pihak Pengguna.
  • Gokerja.net berhak untuk melanjutkan, memblokir akses kepada Pengguna yang di temukan sebagai atau tidakan yang tidak relavan untuk tujuan apapun.
  • Dalam peroses ini para peserta tidak di kenai biyaya mempelajari alias geratis
  • Kami tidak bertanggung jawab atas segala macam penipuan dan kriminal’
  • Gokerja.net tidak bertanggung jawab atas informasi lowongan kerja yang telah dikunjungi.
  • Jika Terdapat Indikasi dari lowongan kerja yang dipublikasikankan segera laporkan melalui E-mail jobslampung07@gmail.com
  • Semua bentuk Syarat dan ketentuan yang tertera di Gokerja.net sewaktu-waktu dapat berubah

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